Cityone Power Bank - Privacy Policy

Welcome to use Cityone Power Bank services. We respect and protect the personal privacy rights of all users of our services. To provide you with more accurate and personalized services, Cityone will use and disclose your personal information in accordance with the provisions of this Privacy Policy. However, Cityone will treat this information with a high degree of diligence and prudence. Except as otherwise provided in this Privacy Policy, Cityone will not disclose this information to the public or provide it to third parties without your prior permission. Cityone may update this Privacy Policy from time to time. By using Cityone services, you are deemed to have agreed to all contents of this Privacy Policy. This Privacy Policy is an integral part of the Cityone Service Usage Agreement.

Last updated: November 5, 2025

1. Information Collection

When you use Cityone Power Bank services, we may collect the following information:

Your mobile phone number (for account registration and identity verification)
Your location information (to find nearby power bank devices)
Payment information (to complete payment for charging services)
Device information (such as your mobile phone model, operating system version, etc.)
Usage records (such as the time and location of renting and returning power banks)

2. Information Usage

The information we collect will be used for the following purposes:

To provide you with power bank rental and return services
To process your payment transactions
To improve our service quality and user experience
To send you relevant service notifications and promotional information
To ensure service security and prevent fraudulent activities

3. Information Disclosure

We may disclose your information in the following circumstances:

With your explicit authorization;
In accordance with the provisions of laws and regulations or the requirements of administrative and judicial authorities;
To safeguard the legitimate rights and interests of Cityone, including but not limited to handling disputes and responding to complaints;
To provide to our partners (these partners can only use your information to perform their duties).

4. Information Protection

We adopt various security technologies and procedures to protect your personal information from unauthorized access, use or disclosure, including:

Data encryption and secure storage
Access control and authentication
Regular security audits and evaluations
Employee information security training

Although we have taken reasonable protective measures, please understand that no security measure can be absolutely secure.

5. Third-Party Services

Our services may contain links to products or services provided by third parties. These third parties have their own independent privacy policies, and we are not responsible for the privacy practices of third parties. We recommend that you review their privacy policies before using third-party services.

6. Policy Updates

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through in-app notifications, emails, or website announcements. We recommend that you review this policy regularly to understand how we protect your information.

7. Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact us through the following methods:

Customer service phone: +66 0936077989
Email: support@cityone.app
Company address: 27 Ratchadaphisek Rd, Wong Sawang, Bang Sue, Bangkok 10800